At The Mount Sinai Hospital, we care tremendously about the experience of our patients and their families. While providing our patients with the highest quality of medical and surgical care, we continuously focus on the total experience of being in the hospital – from your interactions with our staff to the cleanliness of your room. This section of the website highlights some of our programs that recognize the experience of our patients:
We believe the satisfaction of our patients is critical. Mount Sinai measures patient satisfaction and uses the information provided by patients to continuously improve the experience for our patients. The hospital participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which is a national survey developed by the Centers for Medicare and Medicaid Services (CMS), to assess the experience of patients and their families. These data are for all hospitals in the U.S.
The Joseph F. Cullman, Jr. Institute for Patient Experience implements initiatives across the medical center that aim to improve the experience of patients during their inpatient stay.