What You Need to Know
Please arrive at our office 15 minutes before your appointment time to complete the registration process. If your insurance requires a referral, please bring it with you to your appointment. Also, please bring your insurance card(s) and personal identification.
To ensure that your doctor has the information needed to provide you with the highest quality care, please arrange to have copies of any relevant medical records or test results available at the time of your appointment. Ideally, these materials should be sent to the practice via fax at least one week prior to your appointment.
The staff at Mount Sinai Doctors is committed to making your visit as easy as possible. Here’s what you can expect when you visit our offices.
Please check in upon arrival. Our front desk staff will verify your personal information (including a valid email address), ask for your identification, provide you with any necessary forms, and inform the medical assistant of your arrival. To ensure that your visit will be covered by insurance, we will need to confirm your personal information at each visit. If your insurance company requires a referral, please present it to the front desk staff. Any co-payments or other fees required by your insurance will be collected at your appointment. We accept all major credit cards.
We know your time is valuable and we make every effort to stick to scheduled appointment times. Unfortunately, emergencies, complications, and other issues occasionally cause unexpected delays. If your physician is running more than 15 minutes late, we will advise you of the expected wait time. If you are waiting more than 15 minutes and no one has spoken with you, please inform the front desk staff.
When you are ready to be seen, a medical assistant will take you to an exam room and record your vital signs. If your physician is delayed, the medical assistant will keep you informed. If your doctor orders tests during your appointment, please ask when to expect the results.
For the convenience of our patients and visitors, parking is available for a nominal fee at the Mount Sinai Queens parking lot located on 30th Road, between Crescent Street and 23rd Street, on the right side of the street. The lot, open seven days a week, 6 am to 9 pm, is a short walk to many of the Mount Sinai Queens inpatient and outpatient facilities.
At Mount Sinai Doctors, we value patient feedback to help us make our patient experience the best that it can be. If you receive a patient satisfaction survey in the mail or via email, we would appreciate your taking the time to complete it. We assure you that we take your comments and suggestions seriously.
Mount Sinai Doctors uses a state-of-the-art electronic medical record (EMR) system which, in addition to giving all Mount Sinai doctors easy access to patient information, allows patients to access their own medical records and test results online using MyChart. This interactive site allows you to communicate electronically with your medical team, view your health summary and lab results, and request prescription renewals.
Appointments can be scheduled by calling 718-808-7777 or online. And because we know you can’t always predict when you’ll need to see a doctor, we make every effort to schedule same-day appointments. Please try to schedule routine appointments in advance.
If you have any questions about your bill, please contact our billing office at 212-987-3100. We make every effort to respond within 24 hours.
If you have any concerns regarding any aspect of your visit, please call the practice manager at 718-808-7429.