Administrative and Program Support
The Mount Sinai Hospital accepts volunteers for administrative offices and ambulatory care areas. Administrative support volunteer opportunities are designed to familiarize individuals with the structure and work flow of a complex medical setting. These are excellent opportunities for those who are interested in gaining an inside look at the inner workings of a hospital.
Volunteers will assist with finalizing development of the electronic resource guide in the SharePoint database for Social Work staffers, making accurate and timely referrals to patients and family caregivers. Volunteers will also review existing community resources on the Social Work intranet site and those submitted by social workers, comparing them to the existing Community Resource Guide for duplication. Volunteers will help develop new, vetted resources based on the resource page template by checking the necessary information on their respective website and contacting the organization. Volunteers will also upload resources to the existing SharePoint database. Hours are flexible with a minimum of two volunteer days for four hours a day per week.
- Bachelor’s degree or college upperclassman
- Strong organizational skills
- Detail oriented
- Strong information technology skills (ability to use Excel and Word and ability to learn SharePoint)
- Strong written and verbal communication skills
Volunteers will assist in administrative offices with the structure and workflow of a complex medical setting. Organizational and computer skills are utilized.
This volunteer position requires:
- Minimum age: 15
- Minimum hours: Four consecutive hours per week for four consecutive months
- Times to Volunteer: Monday through Friday, 9 am to 5 pm
Volunteers will aid in health care delivery system transformation by aligning the goals of population health with the vision and mission of Mount Sinai Health System. Volunteers will gain experience in strategy and hospital and system operations, focusing specifically on transitions of patient care. Volunteers will work closely with senior management on a variety of strategic initiatives and projects in operations and performance management, clinical care management, or the office of the Mount Sinai Health Partners Chief Medical Officer.
This program typically runs for 12 weeks with a minimum of 20 hours per week, weekdays only, between 9 am to 5 pm. Hours can be individually arranged with your direct supervisor. All volunteer positions are unpaid.
- Strong interpersonal skills and the ability to interact with inward (clinical and executive level staff) and outward facing organizations (community agencies)
- Strong organization and project management skills
- Ability to problem solve
- Data analysis and analytical expertise
- Motivated and a self-starter
- Ability to handle progressive responsibilities
- Proficiency with Microsoft Office Suite
- Related experience is a plus, but not required
- Healthcare work and clinical experience are a plus
- Bachelor’s or Master’s degree level student preferred
Types of work:
- Project management
- Quality improvement
- Data analytics
- Workflow and resource optimization
- Process mapping
- Physician engagement and satisfaction
- Budgeting and modeling care pricing
- Aiding in care coordination management processes and patient flow
Examples of previous projects:
- Update and expand community resource tool to be utilized by care coordination team
- Project management of mini-initiatives within the organization
- Run reports and analyze data to assist with quality improvement initiatives
- Process map various workflows within the command center to assist with resource optimization, aiding in care coordination management and patient flow
- Facilitate meetings with providers and clinicians to develop appropriate care pathways
- Engage with a variety of practices and work environments to understand and make recommendations toward improving patient experience
- Review materials: multidisciplinary care teams/triads, managed care pricing strategies, and other new care initiatives
- Assist senior leadership with organizational tasks: meeting preparation, take concise minutes and follow-up as necessary
The Preventable Admissions Care Team (PACT) program at The Mount Sinai Hospital was created and designed to reduce the number of 30-day readmissions to the hospital. The PACT program utilizes volunteers to assist with non-clinical tasks, which allow PACT workers to dedicate their time focusing on a patient’s clinical needs.
The PACT volunteer partners program is looking for an administrative volunteer to assist in managing day to day operations. The primary function of this role is to manage incoming requests from PACT workers for volunteer assistance. This position requires an ability to think critically and make sound judgments in adherence to program protocol. The right candidate will be adept at multitasking in a fast-paced and team-oriented office environment, have an interest in improving patient outcomes, and be able to function with minimal supervision. Within this position there will be an opportunity to participate in program development and management under supervision of the PACT Volunteer Program Coordinators.
Volunteer responsibilities include:
- Receiving and delegating PACT social worker requests for volunteer assistance
- Communicating regularly with volunteer program coordinators regarding daily usage of volunteers and program outcomes
- Scheduling interviews with prospective volunteers
This volunteer position requires:
- Must be at least 18 years old
- Ability to commit to eight to 16 hours a week for a minimum period of three months. The PACT volunteer program operates during regular business hours.
- Proficient in Microsoft Excel, Word, Microsoft Outlook, comfortable creating data analysis
- Accepted candidate will need to complete medical clearance and registration with The Mount Sinai Hospital Department of Volunteer Services