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Full/Part Time: Full Time
Location/Affiliates: The Mount Sinai Hospital
Department: 830 - Medical Education
Requisition Number: 13-1564572

Job Description:

The CME Technology Program Manager will provide leadership and support in assisting the Continuing Medical Education (CME) office to further its integration of technology systems and services. Reporting to the Director of CME, and working in alignment with the institutional informatics and technology group, the Program Manager will work closely with Course Directors, external clients and vendors to integrate technology into the continuing medical education programming. The Program Manager will ensure that CME technology and platforms are aligned with the medical school and medical center's mission, and will work in collaboration with departments to ensure optimal alignment of service management systems and best practices.

Duties and Responsibilities:
* Working with institutional technology partners, create and implement a technology support plan for the Office of CME
* Champion the use of technology to increase visibility of both live and enduring accredited activities at the Icahn School of Medicine at Mount Sinai to national and international audiences
* Define and execute quality assurance and unit testing procedures to ensure high quality solutions
* Develop systems that address efficiency/effectiveness and lead initiatives to improve operations utilizing technology
* Oversee all technology used by the CME Office for operations, programming and institutional interface
* Interface with vendors and lead technical evaluations when necessary
* Work closely in developing ITIL based systems and process
* Monitor application and/or systems efficiency/effectiveness; conduct initiatives to improve systems operation, availability, cost, performance, and manageability across the lifecycle
* Create, communicate, and manage project plans and other required project documentation and provide updates as necessary
* Perform other duties as part of a collaborative team as needed

Job Qualifications:

Bachelor's degree required

5 years of experience implementing and leading technology-enhanced learning programs

* Project Management Profession (PMP) training preferred
* Experience working within an educational environment
* Experience in working with clients to assist in the adoption and implementation of new technologies
* Ability to design, develop and deliver products that uses a range of technology
* Ability to set goals, prioritize work, develop and implement project plans and meet deadlines
* Excellent oral and written communication, organizational, and planning skills
* Excellent interpersonal skills, with ability to work independently and as a member of a team
* Possess the ability to work with staff from all levels of the organization
* Excellent analytical, problem-solving and decision-making skills
* Excellent customer service and support skills

Mount Sinai Medical Center is an equal opportunity/affirmative action employer. We recognize the power and importance of a diverse employee population and strongly encourage applicants with various experiences and backgrounds. Mount Sinai Medical Center--An EEO/AA-D/V Employer.

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