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Help Desk Analyst I
Full/Part Time: Full Time
Location/Affiliates: Mount Sinai Medical Center (Manhattan)
Department: 876 - Levy Library
Requisition Number: 14-1612514
The Help Desk Analyst I provides technical support to computer system users by troubleshooting hardware and software problems. This includes establishing email and active directory accounts, helping with remote access and assisting with software training in person and by telephone
Duties and Responsibilities
1. Assists students and faculty in accessing systems and software, both in person and via telephone. Answer questions and assists with training users on various personal computer and hand-held device based software systems.
2. Respond to telephone requests for assistance with hardware and/or software issues on PCs and Macs. Assists users in person in library and student computing laboratories and classrooms.
3. Troubleshoots and resolves email account, MS Office, printer and network problems.
4. Prepares computers and printers for deployment to public area of the library and student computer laboratories. Monitors to maintain systems in good working order and all components in place.
5. Creates and maintains user accounts in email, Active directory and network systems.
6. Performs other related duties.
Minimum Computer Skills
1. 2-3 years in help desk or call center position supporting Microsoft Office suite, XP, Windows 7 and Mac operating systems.
2. Knowledge of networking protocols, other computer operating systems, LAN/WAN topologies and remote takeover tools.
* Excellent written and oral communication skills.
* Excellent customer service skills.
* Excellent analytical and problem solving skills.
* Must be able to work weekends and evening on a rotational basis
Mount Sinai Medical Center is an equal opportunity/affirmative action employer. We recognize the power and importance of a diverse employee population and strongly encourage applicants with various experiences and backgrounds. Mount Sinai Medical Center--An EEO/AA-D/V Employer.