Mount Sinai Health System Launches Online Patient Experience Ratings
Mount Sinai Health System (MSHS) today began posting patient experience ratings for its doctors, becoming the largest academic health system in New York City to do so. A star rating, based on patients’ responses to select questions from a nationally validated, standardized survey developed by the Centers for Medicare and Medicaid Services (CMS), will be posted to physicians’ profiles on the Mount Sinai “Find a Doctor” website.
Star ratings are calculated from patient surveys received following a medical office visit. Patients rate physicians on a one-to-five scale based upon how well the physician explained things, how well the physician listened, and the likelihood of recommending the physician’s office. In accordance with industry practice, only physicians with at least 30 completed surveys in the most recent 18 months will have star ratings.
“Our patients and prospective patients are smart consumers of health care services,” said Sandra Myerson, Senior Vice President and Chief Patient Experience Officer, The Joseph F. Cullman, Jr. Institute for Patient Experience, Mount Sinai Health System. “Consumers want to be informed when deciding how to spend their health care dollars and we want to provide them with the information they seek. This is an opportunity to build loyalty with our patients and those considering our services.”
“Online reviews provide a vital source of information for patients that will help them make informed choices,” said Jeremy Boal, Executive Vice President and Chief Medical Officer, Mount Sinai Health System. “Transparency helps build trust and it is an important way to engage and strengthen relationships with our patients.”
Patients routinely research ratings when making health care choices. Websites such as ZocDoc, Yelp, Vitals, and Healthgrades already allow anyone to post ratings and reviews of physicians, without verification. Providing reliable ratings on our “Find a Doctor” website makes it easier for patients to feel confident about their physician selection.
In launching these star ratings, the Health System joins other nationally prominent hospitals and medical centers, including the Cleveland Clinic, Stanford Health, Duke University Medical Center, and the University of Utah Medical Center.
About the Mount Sinai Health System
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, over 400 outpatient practices, nearly 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,300 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties.
For more information, visit https://www.mountsinai.org or find Mount Sinai on Facebook, Twitter and YouTube.
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