Mount Sinai Launches System for Faster Referrals
The Mount Sinai Health System and software company par8o are creating a seamless referral process for the Health System’s care providers.
Effective referrals matter because patients with chronic heart failure or diabetes, for instance, may have more than one physician caring for them, and most primary physicians coordinate with many other care providers. With medical practices across the Mount Sinai Health System referring hundreds of thousands of patients each year, the need for an intelligent referral operating system is clear.
Referrals must happen quickly and based on the urgency of each patient’s need, with health history and insurance information arriving securely ahead of patient appointments as needed. par8o’s platform is built on algorithms that match a patient to the right resource at the right time, enabling follow up that is appropriate, fast and user friendly. Beyond referrals, the effort is meant to help patients navigate the Health System.
“Major health care systems must care for patients in referral networks that shift people smoothly back and forth between well and sick care, and that track their progress at all times,” said Jeremy Boal, MD, Chief Medical Officer, Mount Sinai Health System. “Effective referrals are a foundation of ensuring high quality care across patient populations, and this new operating system will confirm that every referred patient is seen, and seen quickly.”
The first phase will deploy par8o’s platform in medical practices that are part of the Beth Israel Medical Group within the Mount Sinai Health System, including practices that both send and receive referrals. Nearly 2,500 care providers are expected to use the system to start, along with roughly the same number of scheduling and support staff. The platform will be integrated into practice workflows through a desktop application and a secure web platform (e.g. in the cloud) that helps systems talk to each other. The second phase of par8o’s deployment will expand to include all hospital-based, affiliated, network, ambulatory site and interested voluntary providers across the Health System.
Mount Sinai chose par8o’s platform because it is easy to use, can be integrated into existing systems, and can be customized for each practice. par8o’s software also enables practices to search the Health System for appropriate providers when the time comes to refer a patient.
“We are thrilled to partner with Mount Sinai, a premier health system that understands and values the importance of engaging patients as consumers,” said Daniel Palestrant, MD, Founder and Chief Executive Officer of Boston-based par8o. “We look forward to designing and deploying customized workflows that meet the needs of each practice; offering a seamless experience as patients navigate the healthcare system, and transforming the way that care is delivered at Mount Sinai.”
par8o is a venture-backed, EMR-agnostic platform that creates a common point for coordinating care delivery and plan design, a technology that connects providers, payers, and patients. par8o’s platform acts as a cloud-based healthcare operating system enabling all parties to improve care and optimize towards several clinical and business goals in parallel rather than to the detriment of one another. par8o helps clients succeed by applying Pareto Optimization, a powerful economic principle that succeeds because it is well suited to the complex, multi-constituency nature of healthcare. Simply put, par8o helps organizations match the right patient to the right resource at the right time. To learn more about par8o, please visit www.par8o.com.
About the Mount Sinai Health System
The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education. Structured around seven hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community-based facilities to tertiary and quaternary care.
The System includes approximately 7,100 primary and specialty care physicians; 12 joint-venture ambulatory surgery centers; more than 140 ambulatory practices throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and 31 affiliated community health centers. Physicians are affiliated with the renowned Icahn School of Medicine at Mount Sinai, which is ranked among the highest in the nation in National Institutes of Health funding per investigator. The Mount Sinai Hospital is in the "Honor Roll" of best hospitals in America, ranked No. 15 nationally in the 2016-2017 "Best Hospitals" issue of U.S. News & World Report. The Mount Sinai Hospital is also ranked as one of the nation's top 20 hospitals in Geriatrics, Gastroenterology/GI Surgery, Cardiology/Heart Surgery, Diabetes/Endocrinology, Nephrology, Neurology/Neurosurgery, and Ear, Nose & Throat, and is in the top 50 in four other specialties. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 10 nationally for Ophthalmology, while Mount Sinai Beth Israel, Mount Sinai St. Luke's, and Mount Sinai West are ranked regionally. Mount Sinai's Kravis Children's Hospital is ranked in seven out of ten pediatric specialties by U.S. News & World Report in "Best Children's Hospitals."