Mount Sinai Creates New Role of Chief Patient Experience Officer

The Mount Sinai Health System today announced the appointment of Sandra Myerson, MBA, MS, BSN, RN, to the newly-created position of Senior Vice President and Chief Patient Experience Officer of the Mount Sinai Health System and of the Joseph F. Cullman Jr. Institute for Patient Care.

New York, NY
 – November 6, 2014 /Press Release/  –– 

The Mount Sinai Health System today announced the appointment of Sandra Myerson, MBA, MS, BSN, RN, to the newly-created position of Senior Vice President and Chief Patient Experience Officer of the Mount Sinai Health System and of the Joseph F. Cullman Jr. Institute for Patient Care.  Ms. Myerson will collaborate with hospital and system leadership to develop and foster a patient-centered culture that provides compassionate, coordinated, and exceptional care across the all inpatient and outpatient settings.  The Joseph F. Cullman Institute for Patient Care, founded in 2002, collaborates with many departments across the Mount Sinai Health System to improve every aspect of the patient experience.   

“Sandy Myerson brings over 30 years of expertise in patient-focused care to Mount Sinai,” said Jeremy Boal, MD, Executive Vice President and Chief Medical Officer for the Mount Sinai Health System.  “She has a proven track record of partnering with frontline teams all the way up to the c-suite to create an environment where every patient and their loved ones feel cared for and cared about.  We look forward to collaborating with her, and to the contributions her leadership will make in reducing suffering and improving the overall experience of care.”

“The leadership at Mount Sinai is passionate about transforming the patient experience, and understands the commitment necessary to deliver these improvements,” said Ms. Myerson.  “I am excited about having the opportunity to work with this team to develop and implement innovative and creative programs that will provide an exemplary experience in all patient and family encounters.  

Ms. Myerson joins Mount Sinai from Press Ganey, where she served as Director of Clinical and Operational Consulting and Managing Consultant, working with clients and leading teams to improve patient flow, improve employee and physician engagement, and improve the patient experience in both outpatient and inpatient settings.  Throughout her career, she has been instrumental in facilitating collaboration among care providers to improve communication, improve patient care, and optimize processes.

Ms. Myerson is a talented and dynamic healthcare executive with 30 years of progressive nursing and hospital leadership experience in both clinical and administrative realms, and in complex community and academic-affiliated healthcare systems.  She presents nationally on such topics as patient flow and the patient experience, and published frequently on various methods of improving the patient experience.

Ms. Myerson, a Registered Nurse, received her nursing degree from Pennsylvania State University.  She also has an MBA in Healthcare Administration and an MS in Healthcare Financial Management from the Fox School of Business Management at Temple University.

About the Mount Sinai Health System
The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education. Structured around seven member hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community‐based facilities to tertiary and quaternary care.

The System includes approximately 6,600 primary and specialty care physicians, 12‐minority‐owned free‐standing ambulatory surgery centers, over 45 ambulatory practices throughout the five boroughs of New York City, Westchester, and Long Island, as well as 31 affiliated community health centers. Physicians are affiliated with the Icahn School of Medicine at Mount Sinai, which is ranked among the top 20 medical schools both in National Institutes of Health funding and by U.S. News & World Report.

For more information, visit http://www.mountsinai.org, or find Mount Sinai on Facebook, Twitter and YouTube.