Epic Careers at Mount Sinai
In 2004, Mount Sinai began to explore the implementation of an electronic medical record. Epic was selected as the system of choice based upon KLAS rankings, on-site demonstrations (both functional and technical), and visits to client reference sites. The first Ambulatory ‘go live’ was in 2005. By 2011, 99 percent of our Ambulatory Clinics and Practices, as well as Inpatient Computerized Provider Order Entry (CPOE), Nursing/Ancillary Clinical Documentation, Emergency Department, and Pharmacy modules went live with Epic at the Manhattan Campus.
What has made this implementation successful is the dedication and hard work of the Epic IT and clinical staff. However, our work with Epic is ongoing and we are actively recruiting strong, enthusiastic candidates. Our future plans include implementation of our Ambulatory and Inpatient modules to our Queens site.
We invite you to become an integral part of the future of health care! Join the Epic Clinical Transformation Group at Mount Sinai. Positions are available on the following teams: Applications, Interface, Technical and Project Management Office.
Application Analysts perform workflow analysis and collaborate with the clinical staff to determine best processes. Along with design, implementation and training, ongoing support of the application is an integral part of the daily tasks. The analysts are involved with continual testing and system upgrades in order to optimize use of the application. Our Training Analysts provide new and experienced users the training and tools needed to understand and use the system. Epic is live and operational in most of our Ambulatory and Inpatient areas and we continue to implement new modules, which will enhance patient care, regulatory and research objectives.
The interface analysts maintain complex Epic interfaces and work on critical integration, support and enhancement issues. Main priorities include maintenance, incident management, testing activities and providing support during Epic ‘go-lives.’ Working closely with the application teams (inpatient and ambulatory), our vendor, Epic, and our IT partners, the interface analysts triage, troubleshoot, and resolve any interface-related production support issues. In addition, they collaborate on the configuration of new interfaces and enhancements to existing interfaces for Epic applications and their corresponding ancillary systems.
Project Management Office
Project managers and coordinators within the Project Management Office (PMO) play a key role in conceptualizing and carrying out plans of action in order for important projects to yield successful outcomes. The PMO organizes tasks, time, resources, and people and is continually planning for the next phase of the project while carrying out current tasks. Throughout individual projects, the team creates and executes work plans and revises them to meet changing needs and requirements while foreseeing and overcoming any obstacles the project might encounter. Implementing and fostering change within the user community is also a crucial responsibility of the PMO. As a vital part of the project, the PMO maintains strong working relationships with other members of the Epic Clinical Transformation Team as well as clinicians, including physicians and nurses.
The Mount Sinai Epic Technical team is composed of Epic Client Systems Managers (ECSM) and Cache Data Base Administrators (DBA). The ECSM part of the group is responsible for configuring, managing, and monitoring the Windows servers that provide the supporting infrastructure for the Epic database. The ECSM installs, configures, maintains, and upgrades Windows-based Epic applications and services, such as Hyperspace, Epic Print Service, Interconnect, and System Pulse. As a secondary function, the ECSM is involved in determining workstation and Windows server upgrade and purchasing needs and coordinating all hardware installations. The Database Administrators are responsible for all activities related to the installation and maintenance of all Epic environments. The databases they are responsible for include Cache, Oracle and MS SQL databases.