Services available to patients and their families during a hospital stay include:
A Waiting Room for family and friends of hospitalized surgical patients is available on the 2nd Floor of the Guggenheim Pavilion - West Tower- where staff coordinators act as liaisons between surgeons, other medical staff and families. Information regarding surgical patients is available from Monday-Friday, 9:00 AM to 5:00 PM at (212) 241-7778.
The Ambulatory Surgical Family Waiting Room is located on the 2nd floor of the Center Tower, Guggenheim Pavilion, and can be reached at (212) 241-7778, Monday through Friday, 9:00 AM to 5:00 PM.
Visiting Hours are 11:00 AM to 9:00 PM daily with the following exceptions:
Intensive Care - Hours vary in each unit.
Psychiatry - Hours vary for children, adolescents and adults.
Pediatrics - Visiting time for parents is unlimited.
Books, audio cassettes, large print and talking books in English and other languages are available and can be delivered to patients by calling (212) 241-6110.
Sign language interpreters and Telecommunication Devices for the Deaf (TDD) are available through Language Assistance Program. Call (212) 241-2700 for more information. Large-typed books and talking books with earphones are available through the Patients' Library. The New York State Patients' Bill of Rights is available in Braille and is read in English and Spanish on closed circuit television.
The Private Duty Nursing office is located in the Klingenstein Pavilion, 6th Floor, Room 638, and is open from 7:00 AM to 11:00 PM. For more information, call (212) 241-7383.
Patient's Representatives help patients and their families with problems, complaints or concerns about their health care or Mount Sinai services that other staff are unable to resolve. Patient representatives provide information regarding the New York State Health Care Proxy and patients' rights and can answer questions about hospital policy and procedures. Patient representatives for in-patients can be reached at (212) 659-8990. Out-patients may call (212) 241-6848 on weekdays during business hours. At other times, calls will be referred to a nursing administrator.
The Mount Sinai Hospital offers financial assistance to patients who do not have private insurance and who do not qualify for government programs. Eligibility is determined based on income and assets. For more information, please contact Patient Financial Services at (212) 731-3100 or (866) 682-9380.
These services can be requested during the admissions process.
Including hair and nail care, are available by appointment at (212) 241-5570.
Faith-Related Resources include two Chapels in the Guggenheim Pavilion, West Tower - the Peck Jewish Chapel and the Hatch Interdemoninational Chapel - for meditation and religious services. Chaplains representing all faiths and denominations are available to patients and families and can be reached by telephone.
Jewish Chaplain - (212) 241-7262
Catholic Chaplain - (212) 241-7908
Protestant Chaplain - (212) 241-5280
Greek Orthodox Chaplain - (212) 749-0017
News papers are available and sold every morning on inpatient floors. For more information, call (212) 241-2679.
Notary Services are available at no charge to in-patients, Monday to Friday, from 10:30 AM to 4:00 PM by appointment through the Patient Service Center. For more information, call (212) 659-8990.
Located on the MC level of the East Building at 1425 Madison Avenue, offers popular magazines and best-selling novels in addition to textbooks, medical reference and medical instruments. The shop also carries souvenirs and specialty items with the Mount Sinai logo. It is open Monday through Friday from 8:30 AM to 5:30 PM, and Saturday from 10 AM to 2 PM. For more information, call (212) 659-5650 or toll-free 1-888-633-7323.
The gift shop carries a wide variety of useful and decorative gift items, children's gifts and baby items, is located on the first floor of the Atrium of the Guggenheim Pavilion. The Shop also sells greeting cards, souvenirs, pajamas, jewelry and decorative housewares. It is open Monday through Friday from 9:15 AM to 5:15 PM. The Gift Shop will wrap gifts and deliver them to patient's rooms. It accepts credit cards and will handle phone orders. Phone (212) 241-GIFT.
Our cafeteria offers a wide selection of appetizing hot and cold dishes, including Kosher food. The Cafeteria is open from 6:30 AM to 7:30 PM, Monday through Friday, and some hours on the weekends as well. It is located on first floor of the Atrium of the Guggenheim Pavilion.
The Coffee Stand, serving delicious Starbucks coffee and an assortment of breakfast rolls, is open on Monday through Friday, from 6:45 AM to 4:30 PM in the West Lobby of the Annenberg Building.
Please call us to find more about our guest residences located right down the street from the Hospital.
Talk to us: (212) 828-3200
Location:
The Guest Residence at Mount Sinai / 3 East 101st Street / New York, NY 10029
